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US-CA-Redlands: Support Analyst - Database

Date: 20-May-2015
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Support Analyst - Database

Requirements

Solid understanding of GIS theory and applications and/or demonstrated experience with Relational Database Management Systems (RDBMS) including Oracle, SQL Server, and PostgreSQL Excellent customer service, troubleshooting, analytical, and problem-solving skills Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency Ability to patiently communicate technical information clearly and concisely Proven record of multitasking while managing time and work load wisely Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment Bachelorís in GIS, geography, environmental science, computer science, management information systems, or other relevant field, depending on position level

Recommended Qualifications

Background in software support or technical customer service with direct end user contact Experience with ArcGIS geodatabase technology in a multi-user environment Previous experience serving as a database administrator (DBA) or background in the use of geodatabase creation, editing, and management Familiarity with database administration tasks such as performing backups and restores, creating users, configuration and tuning, and diagnostic tracing Experience with systems administration and troubleshooting multiple operating systems Knowledge of Linux, UNIX, and Windows operating systems; Python scripting; ArcCatalog; ArcGIS for Server; Structured Query Language (SQL); PL/SQL; MySQL; backup/recover; geoprocessing; data analysis; and system implementation/deployment

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