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US-CO-Aurora: Junior DBA

Date: 02-Jan-2012
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Junior DBA/Software Support Analyst

- Assist in delivery of services to our customers for software installation, upgrades, conversions, system tuning and general debug. - Generally assist our staff in any way necessary so that we can always provide the best service to our customers. - Become familiar with our products and services. - Learn our customers’ specific needs and assist in supporting them in their success. - IT fundamentals including: o Installation and support of Microsoft Windows Servers (2003 & later) o Understanding of WAN connectivity & VPNs o Security fundamentals (Active Directory) o Database administration and database structures (MS-SQL 2005 & later) - Familiarity with some or all of these software packages: o Microsoft Office (2003 and later) o Microsoft SQL Server (2005 & later) o Microsoft Windows Server 2003 and later o Microsoft Windows Desktop (XP, Win 7)

- Have excellent verbal and written communication skills - Be able to multi-task - Be able to problem solve using system documentation and other resources (such as vendor technical support and Internet search engines). - Be able to prioritize requests from multiple sources. - Competently work with customers as a support professional.

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DBA FYI Center