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US-MA-Canton: DBI System Administrator

Date: 02-Nov-2011
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DBI System Administrator

· DBI System Administrator for application and responsible for data structure, including category and code accuracy, user maintenance, creating and updating training materials for end users and new hires.

· Create and maintain essential departmental knowledge and information by organizing and maintaining documents which reflect the current state of the business and enable real-time answers to departmental contacts.

· Participates in key organizational DBI initiatives, such as continuous improvement and team development efforts.

· Executes established standards for applications, testing, and quality assurance.

· Cisco Phone Systems, Phones and Messaging, included but not limited to message changes, cisco phone upgrades and testing plans.

· Participate in the initiation and planning phases of projects by being key resource for call center projects and providing input on project activities and timing.

· Utilize project management tools and disciplines to complete project assignments and meet deadlines.

· Help identify and resolve project–related risks and issues.

· Participate in the evaluation of the project by giving input for post-project evaluations and lessons learned.

· Key resource as administrator for all call center applications ensuring new products, promotions and other data capturing points up to date.

· Bachelors Degree

· Data structure management knowledge

· Experience supporting technology systems

· Project management experience

· Excellent Customer Service Skills

· Excellent Attention to Detail

· Excellent Time Management Skills

· Practical experience in building business and technical requirements.

· Excellent interpersonal skills with the ability to meet common objectives through teamwork

· Strong partnering skills and a service leadership mindset are required

Proven track record of providing effective team leadership

To apply for this position, please visit this Website.

Thank you,
DBA FYI Center