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¿ To act as first line of application support to instructors and instructional designers in the department.
¿ Coordinate with team members and guest instructors regarding server and login assignments as appropriate for classes.
¿ Coordinate the scheduling, delivery, testing and implementation steps associated with software fixes and upgrade/uplifts with team members.
¿ Coordinate data entry, application build, and snapshot times with team members.
¿ Support and validate education servers uplift
Application System Support
¿ Analyze issues with software applications to identify the problem areas and recommend corrective action as appropriate.
¿ Collaborate with resources within the group and across other departments and support teams as appropriate to jointly resolve issues or answer questions
¿ Assist in setup of new functionality or patient scenarios as needed for educational materials.
3+ years of healthcare industry experience
4+ years of working with multiple MPT Horizon Clinicals applications (at least 4), including significant experience troubleshooting Horizon Infrastructure issues.
2+ years of teaching experience (preferably with healthcare applications)
4-year degree in computer science or related field or equivalent experience.
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